Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about Lunara — orders, products, and your nightly ritual.

Shipping & Delivery

How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 7–12 business days depending on your location.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email to monitor your delivery in real time.

What if my order is delayed?

While we aim to deliver on time, delays can occasionally happen due to factors outside our control. If your order is taking longer than expected, please contact us and we'll assist you promptly.

Returns & Refunds

What if I receive a damaged or incorrect item?

We're sorry about that. Please contact us within 48 hours of receiving your order and we'll make it right.

Can I return my order?

Yes. We offer a 30-day return policy. Items must be unused and in their original packaging.

About Lunara

When should I use Lunara products?

Our products are designed to be used as part of your nightly routine — helping you relax, unwind, and prepare for restful sleep.

Who are Lunara products for?

Lunara is designed for anyone struggling with sleep, stress, or busy routines who wants a simple way to unwind at night.

Still Have Questions?

We're here to help. Reach out and we'll get back to you within 24–48 hours.

support@lunaranight.store

💜 Thank you for choosing Lunara

Your journey to better sleep starts here.